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The basic purpose behind a resume is to document (and dare I say brag about) all of your past accomplishments, but don’t let that scare you.  Even though you may have been raised to be modest, it is pertinent to brag about every achievement you have obtained since graduating high school.  Modesty can be shown once hired, but until those papers are signed, convince yourself that you are the greatest thing to walk the face of the planet, and once you believe it, the employer will too. 

So what are employers looking for on resumes?  First and foremost is organization and presentation.  If the resume is not aesthetically pleasing, it is going directly into the “no” pile, possibly the “maybe” if the content is exceptional.  This includes learning how to format so that there are even lines on all sides of the resume.  Spelling is HUGE when it comes to resumes.  If you misspell a word on the official document that is representing you, that speaks volumes – in a bad way.  Spell-check the resume at least 5 times before sending it out. 

Your name is the most important thing on the resume. Make sure it is by far the largest font on the entire thing. 

Bob Smith

2010 East 9^th Place ~ San Francisco, CA 98876

912-555-0087 ~ bob@aol.com

à Quadruple check your phone number and email address

There are many different formats for the title part of the resume.  It can be all one line or it can be 2-4 lines.  No matter what format you choose, think of it as your logo.  Would you want to put it on every document you send out?  Make it look fantastic!

Qualifications/Summary

Avoid writing an “objective” when applying for a specific job.  Clearly your objective is to be hired by the company.  Put yourself in the employer’s shoes; would you prefer to know that a person wants to be hired (an obvious thing if you are reading their resume) or would you prefer to know what type of personality and qualifications this person has? 

Solutions-focused, team oriented Senior Technical Support Analyst with broad-based experience and hands-on skill in the successful implementation of highly effective helpdesk operations and the cost-effective management of innovative customer and technical support strategies. Proven ability to successfully analyze an organization’s critical support requirements, identify deficiencies and potential opportunities, and develop innovative solutions for increasing reliability and improving productivity. A broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and support. à Sell yourself.  This is your chance to catch a future employer’s attention.

Technical Skills

Linux/Unix · Windows 9x/NT/2000/XP · Oracle · FoxPro · DBase II
C · C · BASIC · MS Office · MS-Money · Encarta àLIST ALL SKILLS USED IN EVERY JOB

Professional Experience

Technical Support Enterprises -Wichita, Kansas

(Company name)                                                    (Location)

2002 – Present

(Duration at company)

Mentor/ Escalation Support (8/2003- - present)

(Title.  This is very important!  Not as important as the skill set, but still something every employer looks at and may potentially be impressed by.)

· Promoted to Mentor, handling escalation processes and mentoring other support professionals while working via phone, email, and chat. à Re-establish which skills used in EVERY individual job listed, the more you list them the better!

Technical Support Manager for Microsoft Money account (6/2003 - 7/2003)

· Promoted from frontline support professional to second-tier technical support manager, supervising frontline phone support for Microsoft Corporation for Money, Encarta, PC Games, and other similar products.

· Responsible for the strategic development and implementation of cost-effective training and support solutions that are designed to provide improved productivity, streamlined operations, and faster access to critical information.

· Implement effective customer satisfaction strategies by identifying and eliminating the root causes of customer problems.

· Utilize NICE Application and AVAYA program to manage call center metrics, lead call calibrations, and perform random-sample audits on email and chat sessions.

Quality Monitoring Lead (12/2002 - 5/2003)

· Participate in quality assurance procedures, verifying sales calls taken by the other agents, provide constructive feedback to agents, and adhere to the specific support levels that have been purchased by the client.

Support Professional for Chase Bank (9/2002 - 12/2002)

· Provide comprehensive system support, configuration, maintenance, and training for Providian Bank and promoted value added products and services for existing clients.

Micron Computers Ltd.-India

1998-2002

Hardware Engineer

· Performed hardware and software installations and provided high-level customer care, training, and technical support.

· Assembled and installed a wide array of computer systems, workstations, and peripheral hardware.

Education

(Education may be listed before Professional Experience, however it is only recommended if you attended a widely respected institution AND had an extremely impressive GPA, or if you graduated within the last 5 years and are still working on building up your professional experiences.)

Diploma in Computer Science

Independent Colleges Online - 2001

It is best to omit your GPA if it is below a 3.0 overall.  If employers are curious, they will ask for the GPA or for transcripts. 

You are more than welcome to add a line for “relevant coursework.”  This is highly recommended for those who are recent graduates who have taken single courses in training, possibly outside of your specific major.  For example, you may have been a “Computer Science” major like our example Bob Smith, but if he took a training course for a semester in Microsoft Office, that may be relevant coursework that he would like included in the resume. 

http://jobsearch.about.com/od/sampleresumes/l/blitresume.htm

Resume Building 101:

·        DO NOT LIE.  All facts on your resume will need to be backed up sooner or later.  Don’t get yourself stuck in a corner that you can’t get out of.

·        Be creative, but don’t be too out there.  Creativity can be used in an outlet such as font (as long as it is legible…no employer will be impressed if they physically can’t read your resume because the font is too crazy or too small, no need to waste their time.)

·        Test your resume on another person’s computer.  Chances are you’re emailing, and you don’t know if the person on the receiving end has a Mac or a PC.  Try it out on both, on account of the chance of a font/formatting change when it goes through the other system.   

·        Be sure the spacing, bullet points, and numbering has the same format throughout the entire document. 

·        Do not password protect your resume.  It may seem like a good idea, however it becomes an unnecessary obstacle for somebody down the line. 

·        I said it before, and I’ll say it again.  Spell-check, spell-check, spell-check!!  

As always good luck with the job search.  Hang in there, and give your resume a facelift when you get a chance!

We also posted a survey in February asking how you think the current local economy compares to our local economy last year.  The majority of people (75%) responded that the economy seems to be “better” or “about the same” as last year.  This also seems to be the opinion of IT Professionals in the area we have met with and talked to over the past few months.  Only time will tell about where the economy is headed from here, but so far 2010 has shown promise for Southern New England.  If you would like to share your thoughts or opinions on what you’re seeing in your area, please drop your favorite recruiter an email! 

     Similar to the job fair SNE PMI held back in September, this all day event included not only the companies for interested candidates to meet and greet, but also various speakers presented ideas ranging from how to successfully use LinkedIn in your job search to dealing with a PMP certification audit.   The doors opened at 8 am and things wrapped up at 4:30 pm.  Kristi and I met a lot of great people and want to thank SNEC-PMI for putting on such a great event.

Damien Rocherolle

Regional Account Manager

            So what’s out there for technology job seekers in and around RI right now?  We did a search within 30 miles of Providence to see what openings are available and what technologies are being used by companies in our area. Out of over 500 job postings we found there was a need for Developers the most (26%), with Infrastructure (21%), Business Analysts (16%), and Project Managers (15%) close behind with QA and Misc making up the remaining percentage.  Under the development umbrella we saw C# and PHP as the most common, along with postings that listed Java, HTML, XML, Drupal, CSS, and VB.Net skills.  Take our survey at the bottom and let us know what you think of the local economy.

*Note some positions may be duplicates due to multiple staffing agencies working on the same job for a client

Misc Includes: Security, Technical Writers, PeopleSoft, EDI, Risk, Audit, VMWare, Stoarage

 Take our Survey Here: http://www.surveymonkey.com/s/PB3DNZL

References:

http://www.pbn.com/detail/47426.html

http://www.projo.com/news/content/KNOWLEDGE_ECONOMY_11-06-09_FGGBV92_v15.3460f4c.html

http://www.nytimes.com/2009/03/01/us/01rhode.html

http://www2.turnto10.com/jar/news/local/article/ri_unemployment_rate_rises_to_12.9_percent/30093/

Each member of the BRIDGE team has chosen a topic to discuss.  We’d also like to take this opportunity to introduce our two new Account Managers who started with us in December.  Please feel free to comment on our blog as we are always open to new ideas and suggestions.  Thank you to everyone for a wonderful 2009 - Wishing you and yours a Happy and Prosperous 2010! 

“In 2009 BRIDGE hosted a “Young Professionals Night” at McFadden’s in Providence. Our goal was to reach out to an IT professional demographic that we identified as a ‘donut hole’ in terms of networking. College students have tremendous career guidance resources at their disposal through their institutions (career centers, alumni groups, mentors, on-campus recruiting, etc.). Professionals who are 5+ years out of school often have built up professional networks and have found other useful career resources (peer groups, networking events, continuing ed classes, etc.).  But for a wide variety of reasons (lack of information or interest, apathy, living in a new place, being focused on other ‘real life’ issues, etc.) professionals who are new to the work world often fall into a gap where they have no networking and career guidance.

Our event brought in over 120 IT professionals who were drawn by the promise of free food, a beer on us, and the chance to win a Netbook. We were pleased by the turnout, but even more so by the fact that we reached the people we were targeting: most of our guests at the party were people we’d never met before and were new to attending “career” events. A few regulars to the IT scene in Providence paid us the best inadvertent compliments when they said “Great party but I don’t know anyone here.”  That was the proof that we reached our goal and connected with people who don’t usually take advantage of all that the RI has to offer. When I asked people if they’d ever attended a Providence Geeks or RINexus event most said “I’ve heard of them but I’ve never gone to a meeting.” It was a great opportunity for us to reach out to a new audience and give them an access point to the local IT community. The BRIDGE Blog and our occasional contact emails are some of the ways we’re continuing that connection.   

One question I got repeatedly at our party was “what does Bridge get out of this?”  Given that we didn’t get up and make a long sales pitch or aggressively “work the room” for business, people had a reasonable curiosity as to why we held the party. The answer is there were a number of things we “got” from the party, though they’re not what you might think. We did get information of real business value: we met a number of candidates who we wouldn’t have otherwise connected with and whom we added to our database. These connections with hard-to-reach candidates make us better equipped to provide our clients with the widest range of candidates possible. We got some good press. We made a few placements based on strong candidates we identified from the party and pitched to existing clients.  

But we also held the party because we truly believe in fostering the IT community in RI. We set up an online survey that gave us great data on what people like and dislike most about working in RI, information we’ve shared with other organizations trying to improve the job market here. We helped promote RINexus (of which we’re a proud sponsor) and ProvGeeks - organizations that we believe are vital to the burgeoning IT/Digital Media/Knowledge Economy in RI. And we saw a number of future entrepreneurs and innovators and leaders getting to know each other and being exposed just that much more to all that RI has to offer. At BRIDGE we want to connect people and we know that by drawing them into bigger circles of interest we can keep them here in the state and strengthen the already powerful connections that are developing in RI.

Look for more events from Bridge in 2010 and a continued commitment to building the tech community in RI.”

-         James Wright, Partner

“During 2009 we learned more about LinkedIn as an important professional networking tool; particularly for job seekers. In September, we presented at the SNEC PMI’s Career EXPO on “Optimizing Your LinkedIn Profile”. Over a hundred project managers and business analysts attended and their feedback was very positive so we decided to refine the presentation and offer it to other groups. We have presented it several times and are scheduled to present to other interested groups this winter and spring. If you know a group that would like to learn more about using LinkedIn, let us know. A copy of the presentation is posted on our web site at www.BridgeTechnicalSolutions.com/pages/cfLinkedIn.cfm We also are including a LinkedIn “Tip of the Month” in each newsletter. Let us know if you have a LinkedIn tip to share. We’ll be sure to give you credit in our newsletter!”

- Joe Devine, Partner

“This past year I have focused on collecting career development information for Business Analysts.  I have read some interesting articles over the past several months and I have attached a few here for your perusal.  I found these articles to be very interesting and informative. Interested parties can sign up for this free Business Analyst newsletter at www.batimes.com.  You can also check out our special page for BAs on our website at http://www.bridgetechnicalsolutions.com/pages/cfStaffing_IT_BA.cfm

• Article: Gather Trust then Requirements
• Article: 12 Rules of Delegation for Business Analysts
• Blog: The Future of the Business Analyst
• Webinar: Latest Innovations in Mind Mapping Offer new Techniques for Requirements Gathering and Management
• Webinar: Accelerate results by aligning Lean Six Sigma, BPM and SOA.
• Whitepaper: Top 10 Software Delivery Secrets: Doing More with Less
• Whitepaper: Customer perspectives on the benefits of a collaborative process to deliver software quality (Hurwitz and Associates)
• Whitepaper: Transforming Insight Into Action with Business Process Management
• IIBA Insight: Personalized Services for IIBA Chapter Community

With the recent influx of jobs we have had for Business Analysts, it is important that job seekers really think about the work they have done and take the time to make sure key words are on resumes.  Key words can make or break your chance for an initial interview. Often times, if you don’t spell out the types of Systems or Software you have used, the resume will get pushed aside for a potential opportunity.

Even if you use a software package that is not widely used elsewhere, I still feel that it is important to put it on your resume (assuming you are comfortable using it), as there is a chance at least a  few other companies use the same software and they may be looking for someone just like you!”

-         Kristi Brewster, Senior Recruiter

“2009 was a great year for Bridge!  We began multiple new initiatives throughout the year, and we are looking to maintain the momentum and strive for an even better 2010.  One of our most significant initiatives in 2009 was placing increased attention on specific areas of practice in IT.  The increased attention given to specific practices has allowed us to better serve our clients and job seekers.  My focus has been on our Project Management practice.  Over the course of the year I did extensive research on Project Management, and networked with the Project Management community as much as possible.  Using the information gathered from this research we created a page on our website specifically for Project Managers!  On the web page we have posted what I find to be the most interesting and current Project Management articles available, as well as links for professionals to find upcoming opportunities to complete the necessary PDU’s.  We also included a poll for Project Managers questioning the importance of the PMP Certification.

What I found to be the most important factor in improving our Project Management focus was networking.  We have placed an emphasis on getting out from behind our desks in order to meet with and speak to Project Managers in our area.  We want PMs to know that we at BRIDGE are supportive and interested in their professional development and our outreach to the PM community has included sponsoring two of the monthly Ocean State PMI meetings.  My personal conversations throughout this year with Project Managers have painted a clear picture of what Project Managers go through on a daily basis and helps keep me current on Project Management trends and issues.  This increased understanding and outreach to our local community is something we value and will continue to improve in 2010.”

 - Jon Samolis, Recruiter

“Since I joined the BRIDGE team in June 2008, I’ve enjoyed meeting and working with professionals throughout Rhode Island and Southern New England.  This past year we’ve had a strong focus on outreach, including building and maintaining relationships with IT Professionals in the area.  Tools we’ve used to help achieve this goal were the monthly Newsletter and this very blog site we’ve linked off our website.  I’ve heard some great feedback from people on our mailing list who enjoy reading the monthly newsletter and blog and we would love to continue and improve this effort.  Additions to the newsletter this year have been LinkedIn tips from our own Joe Devine and our Healthy Habits section to offer you valuable health related resources.  In 2010 you can expect to receive the newsletter the first week of every month and we’d like to continue to add any type of professional development articles and events to help you improve your career and your experience with BRIDGE. 

March 2009 was the premiere of Pecha Kucha in Providence.  This PowerPoint performance art is a fast paced presentation experience where local companies have the opportunity to showcase their newest projects to an audience.  I had the privilege of presenting in the fourth round of Pecha Kucha in June.  As part of our Young IT Professional event in April, we conducted a survey to find out what professionals liked and disliked about living and working in Rhode Island.  We analyzed the information gathered from this survey and presented it to the Pecha Kucha audience.  Pecha Kucha’s 10^th presentation is scheduled for January 13^th.  If you’re interested in learning more check out the Pecha Kucha website.  http://www.pecha-kucha.org/night/providence/

2009 was my first full calendar year working here and as it comes to a close and the new decade is upon us I’m looking forward to more outreach for 2010.  If you have any suggestions for the Newsletter and Blog please email me at amy.mcdermott@bridgetechnicalsolutions.com”

- Amy McDermott, Recruiter

“I come to BRIDGE with over 6 years of IT staffing experience primarily in the Boston market in a variety of different roles which include recruiter, staffing consultant as well as account manager.  Prior to working for BRIDGE I had worked for such companies as Comsys, Benchmark HR Solutions, Revenio, Inc. and Edge Technology Services.  I hold a BS in Soil Science from the University of New Hampshire and currently reside in Barrington, RI. 

I met with James and Joe back in the late spring of 09’.  I was instantly impressed with what they had to say regarding how they conduct business and also the candor in which they spoke about the world of IT Staffing.  Although they didn’t have any openings at the time they spent a good deal of time with me and the conversation was the perfect blend of give and take.  BRIDGE then gave me a call in November and I jumped at the opportunity to come back in and speak with them about their new Account Manager position.  Now, having worked here for close to a month it has only reinforced the notion that I made the right choice in joining BRIDGE.  Visiting with their clients and hearing all the glowing compliments that they have for BRIDGE was a unique experience for me even after being in this business for a number of years.  I’m looking forward to being a productive member of the BRIDGE team by helping them expand their presence in the Massachusetts market in the coming year.  I also can’t help but have the feeling that 2010 will a very good year for BRIDGE.”

- Colin Barako, Regional Account Manager

“I have 14 years of staffing experience, and started my journey recruiting IT professionals in the Boston market.  I then started a branch office for a creative/technical staffing company called HireKnowledge and after about a year segued into a management role.  We grew that company to 10 locations across the country.  In 2003 I was tasked to start a temporary and contract staffing firm in CT from the ground up, Staffing Source, Inc.  We grew that to 5 offices throughout Eastern CT.  I graduated from The American University in Washington DC with a BSBA in International Business and Marketing and reside in Stonington CT. 

I am very excited to get back to my technical staffing roots with BRIDGE.  After meeting with several clients and candidates, it is obvious that Joe and James have built a solid reputation by providing exceptional service to both their clients and candidate base.  I will be helping them grow in both the RI and CT markets and look forward to an outstanding 2010.”

- Damien Rocherolle, Regional Account Manager

Amy went to visit the New Horizons Computer Learning Center on October 9^th and had the opportunity to meet with Athena Aguiar about exciting training opportunities offered right here in Providence, RI

As I pulled into the parking lot of New Horizons in Providence I saw what appeared to be old factory buildings.  Walking toward the buildings I could see it had an old world charm oozing with history, as I got closer I saw it looked clean and sleek as if the old building had been given a new life.  Since October 2008, this building is the location of New Horizons Computer Learning Center.  New Horizons is a part of the NH Northeast family of centers, they offer training in Microsoft, Security, CompTIA, Cisco, Citrix and more.

I was greeted by Athena Aguiar, New Horizons Educational Advisor, who gave me a tour of the state of the art facility and explained to me the benefits of training at New Horizons.  Are you unemployed or under-employed?  Through their Career Training program students who qualify can receive up to $5,500 for training in any of New Horizons’ approved programs through the Workforce Investment Act from the Department of Labor & Training.  Training is geared towards real-world experience and certification in each field.

After training is complete, they also offer job placement assistance with their onsite career counselor.  Athena is there to take you through the process from beginning to end.  If you have questions about the program, including the free training, or you’re interested in enrolling please contact Athena at 401-654-5252, ext.3915 or at Athena.Aguiar@nhrhodeisland.com for more information.

Do you have a company in need of training?  New Horizons also offers customized training for companies and will customize a solution to help you meet your specific goals.  Many companies can’t afford to have employees out of the office, or feel like standard courses don’t meet company needs.  They can come to your location or can schedule private courses at one of their NH training center locations.  Here are some benefits of Onsite or Private Training:

• Customized or standard training
• Learn with real-world, mission-specific examples
• Maintain productivity with flexible scheduling
• Lower training costs
• Train all employees or departments at one time
• Eliminate travel expenses

Looking for college credit?  Baker University (http://www.bakeru.edu/index.php) and New Horizons Computer Learning Centers have developed a unique partnership that allows you to earn college credit for your New Horizons computer courses.  Below are some of the benefits of this program:

• Earn college credit while you train
• Apply New Horizons’ credits to a degree
• Use tuition reimbursement funds you have earned
• Get training that will help you advance your present career
• Prepare for new career possibilities

Please contact Chris Pereira or 401-654-5252 ext. 3914 or CPereira@nhrhodeisland.com for more information regarding training for your company.

New Horizons understands how critical it is for individuals in IT roles to be proficiently trained and skilled to support business goals and objectives.  They offer a mentored learning environment, which merges multiple learning styles to create an effective and efficient learning process.  This is accomplished by providing students with simultaneous access to information delivered via audio and video, a simulated production environment, and a mentor to guide them through the process and provide one-on-one support. Students control the content covered and the pace at which they learn so that they can focus on the specific skills they need to achieve their goals.  You can also use your Microsoft Software Assurance Vouchers and Cisco Learning Credits at New Horizons of Providence.

Check out the New Horizons Website here www.nhrhodeisland.com. 

However, If you have some experience with LinkedIn but want to really optimize your results you should pick up Jason Alba’s  I’m on LinkedIn, Now What??? Jason has excellent suggestions for among other things; improving your profile, developing a connection strategy, managing your recommendations, participating in “Groups”, and asking and answering questions in “Answers”.  In addition to the many suggestions for using LinkedIn, Jason offers related tips to improve your “personal brand” such as adding your LinkedIn public profile URL to your email signature. It would be considered bad taste to attach a copy of your resume to every email you send out but including your LinkedIn profile page is completely acceptable and may accomplish the same goal of promoting your personal brand.

If you’re too digital to actually pick up a book (you could get either for your Kindle) you can check out these web sites that also provide some nice LinkedIn advice:  Guy Kawasaki blog post “10 Ways to Use LinkedIn“,  Andrew Brandt’s “The Job Seeker’s Guide to Online Networking and Using LinkedIn”, or Phil Rosenburg’s “Build a LinkedIn Profile That You Can be Proud Of”.

Joe Devine, Partner, Bridge Technical Solutions

Employers are increasingly using LinkedIn and you need to be visible where companies are actively recruiting in order to get the interview that might lead to your next job! You most likely already have a LinkedIn profile.  It’s time to update your profile for the best results. If you don’t have any LinkedIn account, get one now and check out this guide to getting started.

Using LinkedIn isn’t difficult but optimizing your results with it does require some tried and true practices. I will be sharing some of these practices in a presentation titled “Optimizing your LinkedIn Profile” at the SNEC PMI’s Career EXPO on Wednesday, September 16^th at the Four Points Sheraton in Meriden, CT. Here’s a registration link.  If you’re not able to make it to the EXPO email me joe@bridgetechnicalsolutions.com  and I’ll send you a copy of the PowerPoint.

Joe Devine, Partner, Bridge Technical Solutions